Career Job Opportunities at 9mobile Nigeria

 9mobile is a proudly Nigerian private limited liability company empowered by a Unified Access Service License from the Federal Government of Nigeria in March 2007 to provide a broad range of telecommunication services nationwide across the voice, data and enterprise services spectrum.

9mobile has taken a leading role in the market for exceptional Customer Experience, Quality of Service, and Innovation. At 9mobile, Innovation is not just a buzz word; it is about how the company brings meaning into people’s lives, and relentlessly pushing the frontiers to find new ways to solve everyday challenges.


Applications are invited from interested and qualified candidates to apply for Career Opportunities at 9mobile Nigeria.

Manager, SME & Online Channels

Job Description:
  • Execute 9mobile’s Strategic Partners and specialized channel strategies, ensure proper execution of all specialized channel strategies and provide operational directives to manage the SME and channels business team.

Principal Functions

  • Develop account management plans for key major 9mobile Enterprise Strategic Partners (ESPs) and Specialized Channel Partners (SCPs) including retention, sales and revenue growth plans.
  • Develop sales strategy and plan for the SME and online channel
  • Allocate accounts/territories, targets to ESPs, SCPs and Account Managers for SME and Specialized Channel
  • Identify and recommend appropriate training interventions for ESPs, SCPs and Account Managers for SME and Online Channels
  • Discharge all administrative duties that will enable the seamless functioning of the SME channel
  • Plan promos and manage incentive issues for ESPs and SCPs
  • Manage the hiring and management of ESPs and SCPs nationwide
  • Ensure all allocated targets to channel are met
  • Ensure call plans are adhered to
  • Ensure maintenance of accurate database of all ESPs and SCPs
  • Carry out other assignments as directed by Director, Enterprise Segment.
Qualifications and Requirements:
  • Bachelor’s Degree in Social Sciences, Arts, Science or Humanities. M.Sc. or MBA will be an advantage
  • Excellent communications skills, good Knowledge of Microsoft Excel, Microsoft word & PowerPoint
  • 6 – 8 years work experience with at least two in a supervisory role
  • Work experience in channel Management, distribution, Sales and territory Management Experience, Customer and Account Management.

Account Manager, Corporate & SME Sales

Job Description:
  • Assist in the achievement of defined enterprise SME sales target in assigned region/industry/sector and maintain relationships with existing Enterprise Strategic Partners (ESPs).

Principal Functions

  • Assist in ensuring adherence to periodic SME sales plan.
  • Manage / maintain assigned ESPs while ensuring acquisition of new ESPs and overall achievement of assigned sales targets.
  • Maintain accurate and up to date sales records/documentation for SMEs including prospect sheets, ESP and customer database and funnel analysis.
  • Possess detailed technical knowledge of specifications and usage of EMTS’s product spectrum.
  • Assist in the identification of new sales prospects (in assigned sector), develop periodic prospect list to facilitate customer sourcing for ESPs
  • Ensure sales administrators of ESPs consistently adhere to standard customer service policies in their interactions with 9Mobile customers.
  • Process ESP / customer orders and follow-up with distribution team to ensure prompt product delivery in line with organisational policies.
  • Log and address ESP complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
  • Liaise with relevant unit / team / function in carrying out all relevant activities.
  • Attend team / divisional / departmental meetings as required and assist in the preparation of relevant presentations and proposals.
  • Provide guidance and manage the performance of subordinates.
  • Prepare / compile agreed periodic activity and performance reports for the attention of the Manager, Corporate& SME Sales
  • Perform any other duties as assigned by the Manager, Corporate & SME Sales.
Qualifications and Requirements:
  • First degree or its equivalent in a relevant discipline.
  • Minimum of three (3) to five (5) years relevant work experience.

Manager, Key Accounts

Job Description:
  • Develop and implement Key Account management strategies in 9mobile’s major and strategic accounts.

Principal Functions

  • Manage the day to day coordination of the Business Account Managers to deliver specified KPIs
  • Develop strategies and plans to drive deeper adoption of 9mobile’s product and services across all solution spectrum, in 9mobile key business accounts
  • Develop sales and account plans to harness, cross and up selling opportunities in key business accounts
  • Plan and execute strategies to grow usage revenue to meet revenue target in key business accounts
  • Meet sales and revenue target in key managed accounts
  • Develop channels and modalities forgathering local and international intelligence of competitions’  activities and emerging trends within managed sector or industry
  • Develop standard plans to drive excellent customer service to managed accounts
  • Develop customer support structures to manage issues emanating from account
  • Coordinate all administrative duties that will enable the seamless functioning of managed accounts
  • Develop standard plans for the Identification of solution and revenue opportunities and coordinate solution team in developing apt product and services to meet such needs
  • Drive strategies for the establishment and maintenance of appropriate communication channels with accounts,
  • Develop reporting guidelines and formats and produce appropriate reports and data analysis to manage key business accounts
  • Manage and Coordinate respond to all local and international Group bids
  • Manage debt collection across all Key business accounts
  • Manage all account and bill reconciliations across all key business accounts
  • Coordinate activities of key business accounts across all verticals
  • Work closely with the BI/CVM team to generate account analysis for management’s business decisions
Qualifications and Requirements:
  • First Degree or equivalent. Additional business degrees will be an advantage
  • Six years Account Management experience, two of which must have been spent at least as a team supervisor
  • Excellent management and business analytical skills
  • Demonstrate ability to drive business development
  • Ability to provide leadership and direction to all support functions, in the effort to deliver excellent customer service to major customers
  • Customer management experience
  • Sales Management experience.
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